my mom

[Drunk Monk]

Almost sorted. Never did find out why she was dis-enrolled but I had along call with Medicare and my mom. 

Medicare was great. Picked up on the first ring, and the agent was very helpful.

My mom was challenging. She couldn't remember her address without prompting. And I wasn't supposed to prompt. Fortunately the Medicare rep was very compassionate and we slogged our way through a barrage of questions. 

The best that the rep could ascertain was that my mom's past provider stopped covering her area. They should've sent us notification but we never received that. Perhaps it got lost in the mail. 

My mom believes this happened to her before. She said she took care of it for herself back when her mind wasn't cuckoo (her words). Perhaps.

Medicare enrolled her with a new provider. We should get confirmation in 10 days. Fingers crossed.